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When will my order ship?
All orders are shipped via Canada Post (Expedited Parcel Service) within 1-3 business days from date of purchase.
When will my order be ready for in-store pick up?
We'll get your order ready ASAP. Orders placed during business hours are typically ready within 1 hour. We'll send a notification to let you know when it's ready.
Where do I pick up my order?
We're located at 35 James Street in downtown St. Catharines.
What if my order gets damaged in transit?
We always do our best to ensure proper protection against damage, however, if your order arrives damaged, please contact us at firstname.lastname@example.org and we'll get things sorted out.
Do you offer local delivery?
Yes : )
Niagara based orders over $75 can choose free local delivery at check out. Select shipping, and "free local delivery" will be an option. Local orders are typically delivered the following business day.
Are you open for in-store shopping?
Yes! We are open for in-store shopping!
What are your hours?
Our current shop hours are:
Wednesday - Saturday 11-6
Are masks required for in-store shopping?
Masks are no longer required for in-store shopping.
If you prefer to minimize contact, we offer quick & easy in-store pickup for all online orders, as well as free shipping for orders over $150.
How does your Bulk Refill program work?
It's super easy! Simply bring in a clean + dry container from home or purchase one of our Mason Jars/Glass Bottles. We will fill your vessel for you and charge you by weight.
We ask that you bring clear containers if possible! Our favourite to fill are Mason Jars. We have a variety of convenient attachments to convert a mason jar into a pump or spray bottle.
If you have an extra large in-store bulk order, we may require up to an hour to fill your order for you. You are welcome to drop off your containers with a note of what you want them filled with. We can text or call when they are ready for pickup.
What products do you offer in Bulk?
We carry a wide variety of natural Bulk + refill and package-free products for your home and personal care.
~ Shampoo & Conditioner (Liquid + Bars)
~ Hand & body wash
~ Hand & body lotions
~ Deodorant creams
~ Toothpaste and Toothpaste Tabs
~ Hand Sanitizer
~ Body Scrubs
~ Bath Soaks
~ Shea Butter
~ Shower Steamers
~ Dish Soap
~ Laundry Liquid + Tru-Earth Strips
~ All purpose Cleaner, Counter Cleaner
~ All purpose, Mirror + Bathroom Cleaning tabs
~ Dishwasher Tabs
~ GCE Cleansing Oil, Toner, Serum, Moisturizer, Honey & clay, Charcoal mask
RAW INGREDIENTS ... availability varies week by week. Let us know if there's something you need.
~ Carrier oils: Argan, Jojoba, Coconut, Rosehip etc
~ Floral waters: Lavender + Rose
~ Witch Hazel
I changed my mind! Do you accept Returns/Exchanges?
We are happy to accept unopened/unused products for a full refund or exchange within 14 days of purchase. After that time period, all sales are final.
Discounted and clearance items are Final-Sale.
If you have any questions or concerns about a refund/exchange, please reach out to us via email or phone and we will do our best to assist!